Terms of Service

Matar Systems LLC is a software development company, not an investment advisory firm. Matar Systems and the trAide platform provide software infrastructure and impersonal, software-generated information. They are not registered or acting as an investment adviser, broker-dealer, commodity trading adviser, fiduciary, exchange, custodian, bank, fund, portfolio manager, or money manager. Unless a separate written agreement expressly states otherwise and all legally required registrations or licensed partners are in place, the services do not include personalized investment advice, suitability determinations, discretionary account management, custody, solicitation, or trade execution on a customer's behalf. No feature, communication, model output, or support interaction creates an advisory, brokerage, fiduciary, or custodial relationship.

These Terms of Service ("Terms") govern access to and use of websites, hosted software, dashboards, APIs, implementation services, and other products provided by Matar Systems LLC ("Matar Systems," "we," "us," or "our"). By creating an account, purchasing a service, accepting an order, or using a service, you agree to these Terms. If you use a service on behalf of a company or other organization, you represent that you have authority to bind that organization. “You” then means both you and that organization. If you do not agree to these Terms, do not use the service.

Matar Systems provides digital products and systems engineering, including trAide, founder dashboards, client portals, workflow automation, APIs, integrations, and related implementation or support. Specific features, deliverables, usage limits, pricing, renewal terms, support, and project assumptions may be described in an order form, proposal, statement of work, or plan description (each, an “Order”). If an Order conflicts with these Terms, the Order controls for that specific service. Enterprise agreements and data processing addenda control where they expressly replace these Terms.

You must be legally able to enter into a binding agreement and must provide accurate, current information. You are responsible for activity under your account and for keeping passwords, API keys, access links, and other credentials confidential. You must promptly notify us at hello@matarsystems.com if you suspect unauthorized use. Organization administrators control membership and permissions for their organization and are responsible for authorizing their users.

Matar Systems charges fixed or usage-based software, API, implementation, and support fees shown at checkout or in the applicable Order. Unless a compliant written agreement approved by qualified counsel expressly provides otherwise, Matar Systems does not receive a share of trading profits, performance-based compensation, or compensation based on assets under management. Fees are stated in the identified currency and exclude taxes unless stated otherwise. You authorize the applicable payment provider to charge amounts when due. Subscription renewal, cancellation, minimum terms, setup fees, usage charges, and refund terms follow the applicable plan or Order. Unless an Order says otherwise, implementation work begins after required information and payment are received. Overdue amounts may result in restricted or suspended access after reasonable notice.

You are responsible for: • using the service in accordance with law, these Terms, and the Acceptable Use Policy; • the accuracy, rights, and permissions associated with information you submit; • configuring users, delivery channels, integrations, and business rules appropriately; • reviewing outputs before relying on them in business, financial, operational, or trading decisions; • maintaining compatible devices, network access, and third party accounts; and • complying with rules that apply to your customers, members, communications, and activities. You may not bypass access controls, interfere with the service, probe for vulnerabilities without written authorization, misuse credentials, scrape restricted content, reverse engineer protected components except where law expressly permits it, or present modified output as unchanged Matar Systems output.

trAide provides software-generated market intelligence, analytics, research context, and delivery tools. Its signals, scores, forecasts, alerts, rankings, examples, and other outputs are general information for technology, research, and educational use; they are not offers, solicitations, endorsements, or recommendations tailored to you. Market information and model output can be incomplete, delayed, unavailable, or incorrect. Trading involves risk, including loss of capital. You decide whether, when, and how to act, and you are responsible for your own suitability, leverage, risk controls, broker relationship, and execution. Additional information appears in the Trading Risk Disclosure.

Matar Systems does not take custody of customer funds, securities, credentials, or brokerage accounts. Any broker connection must be made to an appropriately authorized third-party broker through an account that you open, own, configure, and can disconnect. You remain responsible for authorizations, permissions, orders, risk limits, and broker terms. Matar Systems may not withdraw customer assets or exercise discretionary control over a customer account. Automated or copy-trading functionality must remain disabled unless its design has been approved by qualified counsel and all required registrations or licensed partners are in place.

You retain ownership of information, branding, content, and materials you submit to the service (“Customer Content”). You grant Matar Systems a limited right to host, process, transmit, and display Customer Content as needed to provide, secure, support, and improve the service. You represent that you have the rights needed to provide Customer Content and to instruct us to process it. Our handling of personal information is described in the Privacy Policy and, where applicable, an enterprise data processing addendum.

Matar Systems and its licensors retain all rights in the services, software, source code, models, research methods, schemas, interfaces, documentation, designs, workflows, trademarks, and derivative improvements, excluding Customer Content. Subject to payment and compliance with these Terms, we grant you a limited, nonexclusive, nontransferable right to use the purchased service during the applicable term. White-label branding, API access, hosted access, or packaged deployment does not transfer source code, model ownership, or other intellectual property unless a signed agreement expressly states otherwise.

If you provide ideas, suggestions, or product feedback, you allow us to use that feedback without restriction or payment. We will not identify you publicly as the source without permission.

The service may connect to third party products such as hosting, databases, authentication, payments, messaging platforms, brokers, data providers, or customer selected integrations. Third party services are governed by their own terms and privacy practices. Matar Systems is not responsible for a third party’s systems, data, availability, changes, or conduct. We may modify or discontinue an integration if the third party service changes or the integration creates a security, legal, or operational risk.

We may improve, update, replace, or discontinue features as the product develops. We aim to communicate material changes that significantly reduce paid functionality and, where practical, provide a transition path. Services may occasionally be interrupted by maintenance, incidents, third party failures, internet conditions, security events, or circumstances beyond reasonable control. Any service level or support commitment applies only when included in a signed Order.

You may stop using the service at any time, subject to the payment, cancellation, and minimum term provisions of your plan or Order. We may suspend or terminate access for material breach, unlawful use, security risk, nonpayment, harm to the service or others, or conduct prohibited by the Acceptable Use Policy. Where appropriate, we will provide notice and an opportunity to cure. We may act immediately when needed to address fraud, security threats, legal requirements, or material harm. Upon termination, access ends and outstanding fees remain due. Provisions that by their nature should continue, including payment, intellectual property, confidentiality, disclaimers, and limits of liability, survive termination.

To the maximum extent permitted by applicable law, the services are provided “as is” and “as available.” Matar Systems disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. We do not promise uninterrupted availability, error free operation, particular business or trading results, compatibility with every third party service, or that any model, signal, analysis, automation, or output will be complete or correct. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, Matar Systems and its affiliates, officers, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, data, or trading losses, arising from or related to the service. Except for liability that cannot legally be limited, Matar Systems’ total liability arising from or related to the service will not exceed the amount you paid to Matar Systems for the affected service during the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain exclusions or limits, so parts of this section may not apply to you.

To the extent permitted by law, you will defend, indemnify, and hold harmless Matar Systems and its affiliates, officers, employees, and contractors from third party claims, damages, losses, and reasonable expenses arising from your Customer Content, your misuse of the service, your violation of law or these Terms, or your infringement of another person’s rights. This obligation does not apply to the extent a claim results from Matar Systems’ own breach, gross negligence, or willful misconduct.

These Terms are governed by the laws applicable where Matar Systems LLC has its principal place of business, without regard to conflict of law rules, unless mandatory law requires otherwise. Courts with jurisdiction over that location will have exclusive jurisdiction over disputes, except that either party may seek urgent injunctive relief in any court with appropriate jurisdiction. Before filing a claim, each party agrees to provide written notice and make a good faith effort to resolve the dispute for at least thirty days. Consumer rights and mandatory local protections remain unaffected.

We may update these Terms to reflect product, business, or legal changes. The revised Terms will be posted with a new effective date. If a material change affects an active paid service, we will provide additional notice where required. Continued use after the effective date of revised Terms constitutes acceptance to the extent permitted by law.

Neither party is responsible for delay caused by events beyond reasonable control, except for payment obligations. You may not assign these Terms without our written consent; we may assign them as part of a reorganization, financing, merger, acquisition, or sale of business assets. If a provision is unenforceable, it will be modified only as much as needed and the remaining provisions will continue. Failure to enforce a provision is not a waiver. These Terms and applicable Orders are the complete agreement regarding the service and replace prior discussions about that subject.

Questions about these Terms may be sent to: Matar Systems LLC Email: hello@matarsystems.com Website: https://matarsystems.com