Service · Autonomy Design
Decide what should be automated, what should remain human, and where authority sits.
We translate a prioritized workflow into a target operating model with explicit responsibilities, permissions, approval boundaries, exceptions, provider choices, and measurements.
What this engagement produces
A bounded operating result, not a disconnected technology deliverable.
Best when: A workflow has been selected but the organization needs a safe, inspectable production design before build work begins.
- Target operating model
- Agentification Contracts
- Permission structure
- Approval boundaries
- Exception paths
- Provider strategy
- Measurement framework
Measurement
The result is defined before it is claimed.
The design defines the metrics that will be tested during a bounded pilot.
Measured on this engagement. Values are established during discovery, not claimed here.
- Human override rateHuman override rate: Baseline, then Pilot, then Verified.
- Exception rateException rate: Baseline, then Pilot, then Verified.
- Approval timeApproval time: Baseline, then Pilot, then Verified.
- Founder interventionFounder intervention: Baseline, then Pilot, then Verified.
Start with operating evidence
Describe the workflow, its owners, current systems, controls, and intended outcome.
A workflow has been selected but the organization needs a safe, inspectable production design before build work begins.